Privacy policy

PRIVACY POLICY

Effective Date: September 8, 2026

Apsara – The Designer Studio ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account or contact us, we may collect information such as:

  • Full name

  • Mobile number

  • Email address

  • Billing address

  • Shipping address

  • Order and purchase details

  • Payment and transaction-related information

  • Information you provide when contacting customer support

  • Website usage and browsing information

We only collect information that is reasonably necessary to provide our products and services.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders

  • Confirm your order and payment

  • Arrange delivery through our courier partners

  • Provide customer support

  • Process eligible exchanges

  • Communicate with you about your order

  • Respond to enquiries and requests

  • Improve our website, products and customer experience

  • Detect and prevent fraudulent or unauthorised activity

  • Send promotional offers and updates where permitted and applicable

3. Payment Information

Payments made through our website may be processed by third-party payment gateways.

Your payment information is handled by the applicable payment service provider according to its own privacy and security practices.

Apsara – The Designer Studio does not intentionally store complete credit or debit card details on its own servers.

4. Sharing Your Information

We may share necessary information with trusted third-party service providers when required to provide our services.

These may include:

  • Payment gateway providers

  • Courier and delivery partners

  • Shopify and website technology providers

  • Website analytics and technology service providers

  • Customer support or communication service providers

For example, your name, phone number and delivery address may be shared with our courier partner Delhivery when required to fulfil and deliver your order.

We do not sell or rent your personal information to third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website traffic and provide a better shopping experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Marketing Communications

If you provide your contact information or otherwise consent to receive promotional communications, we may contact you regarding new collections, offers, sales or other updates.

You may opt out of promotional communications at any time by contacting us or following the unsubscribe instructions included in applicable marketing messages.

Transactional and service-related communications, such as order confirmations and delivery updates, may still be sent when necessary.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records and complying with applicable legal and regulatory requirements.

9. Third-Party Links

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website is not intended for individuals who are unable to legally enter into transactions under applicable law.

We do not knowingly collect personal information from children for the purpose of making independent purchases.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of or deletion of certain information.

If you would like to make a privacy-related request, please contact us using the details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Apsara – The Designer Studio
P392A Purna Das Road, Golpark, 1st Floor, Kolkata – 700029
Phone: 9875585486
Email: contact.apsarathedesignerstudio@gmail.com