Refund policy
RETURN & EXCHANGE POLICY
Effective Date: September 8, 2026
At Apsara – The Designer Studio, we carefully inspect and pack every order before dispatch. We have a 3-day exchange policy, which means you have 3 days from the date of delivery to request an exchange.
Please note that we do not accept returns and do not provide refunds.
Exchange Eligibility
To be eligible for an exchange, the product must:
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Be unused and unworn.
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Be in the same condition in which you received it.
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Have all original tags attached.
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Be in its original packaging.
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Be accompanied by the order number or proof of purchase.
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Be returned within 3 days of delivery.
How to Request an Exchange
To request an exchange, contact us at:
Email: contact.apsarathedesignerstudio@gmail.com
Phone: 9875585486
Please provide your order number, reason for exchange and relevant photographs/videos.
Do not send any product back without contacting us and receiving approval from our team first. Unauthorised returns may not be accepted.
Damaged or Wrong Product
Please inspect your order immediately upon delivery.
If you receive a damaged product or the wrong product, you must contact us within 3 days of delivery.
Mandatory Unboxing Video
A clear and continuous unboxing video is mandatory for any claim relating to a damaged or wrong product.
The video should clearly show:
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The unopened package.
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The shipping label and order details.
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The complete opening and unboxing process.
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The product received.
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The damage or incorrect product clearly visible.
The unboxing video must be recorded before and during opening of the package. Claims without valid unboxing video proof may not be accepted.
Non-Exchangeable Products
We do not accept exchanges for products that:
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Have been worn or used.
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Have been washed, ironed, stained or damaged after delivery.
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Have been altered, stitched or customised.
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Are missing original tags or packaging.
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Have been damaged due to improper handling after delivery.
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Were purchased under clearance or final-sale conditions, where specifically mentioned.
Saree & Product Variations
Our sarees may include handloom, handcrafted, printed or traditional techniques. Minor variations in colour, texture, weave, print or detailing may naturally occur.
Colours may also appear slightly different due to photography, lighting and individual screen settings.
Such natural variations will not necessarily be considered defects or qualify for exchange.
Exchange Process
Once we receive your exchange request, our team will review the details and verify whether the product qualifies.
If approved, we will provide instructions for returning the product.
The product must reach us in its original, unused condition with all tags and packaging intact.
Exchange is subject to product availability. If the same product is unavailable, an alternative product of applicable value may be offered.
Exchange Shipping
For an approved exchange due to a wrong or damaged product, our team will provide the applicable shipping instructions after verification.
For other approved exchanges, applicable shipping charges may be borne by the customer.
No Returns or Refunds
Apsara – The Designer Studio does not accept returns and does not provide refunds.
Our policy is strictly exchange-only within 3 days of delivery, subject to the terms and conditions mentioned above.
Contact Us
Apsara – The Designer Studio
P392A Purna Das Road, Golpark, 1st Floor, Kolkata – 700029
Phone: 9875585486
Email: contact.apsarathedesignerstudio@gmail.com